So I'm sitting in the Ontario (CA) airport, waiting for a flight to Sacramento. The purpose of today's flight? In short, to show I care.
I'm spending time with a client today to help launch a significant JD Edwards implementation. While they know they need the system, they're understandably nervous about the project. I'm attending the project kick-off to show that our company will be there with them and to assure them that we'll do whatever it takes to get them across the finish line. Today is not about billing, generating revenues, or even sharing nifty Oracle tricks. It's about showing that we care.
In consulting, we often talk about consultants who have "gone native" - who put the needs of the client above the needs of their own company. It's usually spoken of as a bad thing. Me, I wish I could find more consultants like that. Happier clients, superior deliveries, a brand reputation that drives customers to the door. That sounds like the road to success for a service-provider.
I need to work harder on going native. Today is a step in that direction for me. How 'bout you?
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