Wednesday, February 17, 2016

What Is This COE Thing?

Since joining Oracle, I've heard this same question repeatedly:  "This Oracle HCM Cloud Center Of Excellence team you've joined...what do they do?"  So I thought I'd attempt to answer that question here in the hopes that people may get some benefit from it.

Be aware that you can search the web and find many definitions regarding a Center of Excellence is and what it does.  Forget that stuff, most of it does not apply here.  We're creating an entirely different model.

Our team does not create any of the core elements of the Cloud HCM product: the software nor the service.  We focus on making all aspects of the product better.  At the risk of using language that is already overused in enterprise software, we work to make the customer experience better.  And the work is a mix of strategic initiatives and responses to current issues.

Some of our typical activities include:

  • Providing internal tools and processes for improved delivery of software services
  • Serving as functional and technical experts for strategic customers with unique challenges
  • Creating aids and solutions to help customers move from subscription to Go Live better, faster and cheaper
  • Give feedback to Product Development on wide-spread product issues that may lead to solutions within Cloud HCM products
  • Guiding strategic partners about products, methodologies, and current issues through regularly scheduled "cadence calls".
The upshot is that our team is located at the intersection of product development, delivery, and service.  We're a team of experts in all aspects of Oracle Cloud HCM and we apply that expertise wherever it's needed: internal Oracle teams, strategic partners, and customers.

So there you have it.  That's what we do.  And we're ready for you when you need us. So question answered...I can let me know in the comments.

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