More Interesting OpenWorld Stuff

After reading my post "OpenWorld Is Just Around The Corner", an old friend working in Oracle Support chastised me for not mentioning any of the numerous sessions sponsored by Support at OpenWorld. As a member of OAUG’s Customer Support Council, shame on me for not including a mention of Oracle Support. While applications support will not be one of my own focus areas this year, you may want to considering making it one of yours...the ability to understand and navigate through the Oracle support process is a valuable asset to any organization.

One presentation really worth attending is Session ID S281608 - "Manage Your Oracle Configurations with New Proactive, Automated Features in Oracle MetaLink". One of the presenters for this session is Oracle’s Jack Malloch. Jack is another friend, and has quite a bit of enthusiasm for his work. I promise that you will not be bored while Jack is presenting.

I've also spotted a few other support-related presentations that may be interesting. The session id's and titles for those sessions are:

S281605, A Technology Support Journey with Oracle Executives--A Panel Discussion
S281607, Beyond Reactive Support--Driving Operational Value with Proactive, Automated Support
S281617, How to Effectively Leverage the Global Support Center and Infrastructure
S281660, A Hidden Treasure: Oracle E-Business Suite Support Tools
S281676, How to Run an Effective Support Help Desk