Monday, October 09, 2006

Survey Feedback Needed for Release 12 Demos

I wrote some time ago about Oracle's program to provide early web-based demos for the upcoming Release 12 of the E-Business Suite. Those of you participating in this program received email notice last week that the demos were ready to go, along with a website for downloading the demos.

The way the demo website works, customers download a demo session and provide feedback on the demo through a brief survey.

Well, it seems that lots of the demo sessions have been downloaded but Oracle has received very little feedback survey. I received the following email this morning:

Dear program participant,

A number of new E-Business Suite R12 demonstrations have been posted to the demo download page (see link below).

We are asking each program participant to complete at least one post-demo survey this week. If you haven't already done so, please take a moment to complete the survey associated with the demonstrations that you have watched.

The links to each post-demo survey can be found on the right-hand side of the demo download page, and should only take 3 to 5 minutes to complete.

Your feedback, via the post-demo surveys, is very important to the success of this program.

Oracle Applications Development Operations team

I'm a little concerned at receiving this email. Various customer groups, including OAUG, have pressured Oracle for pre-release demos for quite some time so that our members could start the upgrade planning process a bit earlier in the product lifecycle. We finally struck an agreement for a "test run" by promising some customer feedback that might help in preparing Oracle's value propositions for new product releases.

It appears that our test run may be failing because customers are not providing feedback on the demos, which greatly reduces the benefit to Oracle of providing these demos. I'm told there are plenty of hits and downloads to the website, but very few survey responses. If this continues to be the case, I'm quite sure this will be the last time Oracle conducts a program of this type for any product release.

If your organization is a participant in the Oracle E-Business Release 12 product demos program, please take some time before October 13th to provide feedback via the survey on the web demos you watch. Not only will your input influence the message Oracle puts out on Release 12, it will also increase the future probability of pre-release demos for other Oracle products.

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